Privacy Policy

1. Introduction

1.1 Purpose of the Privacy Policy

This Privacy Policy outlines how Dou Call ("we," "our," "us") collects, uses, shares, and protects your personal information when you use our VoIP phone call services. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1.2 Overview of Services Provided by Dou Call

Dou Call provides VoIP phone call services, allowing users to register, recharge, and make calls to any phone number globally. Our services are designed to offer high-quality, reliable communication solutions.

1.3 Commitment to User Privacy

At Dou Call, we value your privacy and are dedicated to protecting your personal information. We comply with applicable data protection laws and strive to maintain the highest standards of data privacy and security. This Privacy Policy explains our practices and your choices regarding the collection, use, and sharing of your personal information.

1.4 Principles of the Privacy Policy

We have two fundamental principles of privacy policy:

  1. We only store the information that we need to operate our service.

  2. We don't sell any of your information.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly when you register for an account, use our services, or communicate with us. This includes:

Name, Email address, or Phone number

Age, Gender, Profiles, or Preferences

Payment information (such as credit card details)

Contacts Information

• To let you directly dial your contact's phone number or query the rate of your contact's phone number, accessing the device contacts is necessary.
• A simplified copy of the address book with information such as the name, phone number, and ringtone of each contact will be stored in the app in your device, and it is used to display the identity of the call. All your contact info is only stored in your local device, within the App.
• In these calling and querying cases, the phone number will be sent to our server to complete the call or query, but will not stored in our server. Except these cases, all your contacts info will not be uploaded to our server, or any third party server.
• All the contact information will be removed permanently once the user uninstalled the app.

2.2 Usage Information

We collect information about how you use our services. This includes:

Call logs (date, time, duration, and recipient of the calls)

SMS logs (date, time, and recipient of the messages)

App usage data (features used, time spent on the app, interaction with the app)

2.3 Device Information

We collect information about the device you use to access our services. This includes:

Device type and model

Operating system and version

Unique device identifiers (e.g., IMEI, MAC address)

Mobile network information

2.4 Location Information

We collect information about your location. This includes:

IP address

GPS data (if you have enabled location services on your device)

Some features, such as "Find Nearby Friends" also store your location information on our servers, and share your location information with other users. If you are concerned about the privacy of your location information, we recommend you do not use those features.

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website and app. This includes:

Types of cookies used (e.g., session cookies, persistent cookies)

Purpose of using cookies (e.g., to remember your preferences, to analyze usage patterns)

User options for managing cookies (e.g., how to disable cookies through browser settings)

3. How We Use Your Information

3.1 Providing and Improving Services

We use the information we collect to provide, maintain, and improve our services. This includes:

Processing your registration and managing your account

Enabling you to make and receive calls and messages

Providing customer support and responding to your inquiries

Improving the functionality and quality of our services based on your feedback and usage patterns

3.2 Processing Transactions

We use your payment information to process transactions, including:

Charging for services and credits

Managing billing and payment history

3.3 Communicating with Users

We use your contact information to communicate with you about:

Updates and changes to our services

Promotional offers and marketing communications (with your consent)

Security alerts and account notifications

Responding to your requests, inquiries, and customer service issues

3.4 Personalization and User Experience Enhancement

We use the information we collect to personalize your experience and improve the usability of our services. This includes:

Customizing the content and features you see

Analyzing usage patterns to improve functionality

Recommending features, services, and content based on your preferences and usage

3.5 Security and Fraud Prevention

We use the information we collect to enhance the security of our services and prevent fraud. This includes:

Monitoring for suspicious activity

Verifying your identity

Implementing security measures to protect against unauthorized access, breaches, and other security threats

3.6 Legal and Compliance Purposes

We may use your information as required by applicable laws and regulations, including:

Complying with legal obligations and requests from government authorities

Enforcing our terms of service and other agreements

Responding to legal claims or disputes

4. How We Share Your Information

4.1 With Service Providers

We share your information with third-party service providers who perform services on our behalf. These services include:

Payment processing

Data storage and management

Customer support

Analytics services These providers are obligated to protect your information and only use it as necessary to perform their services for us.

4.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes:

Complying with legal obligations

Protecting and defending our rights or property

Preventing or investigating possible wrongdoing in connection with the services

Protecting the personal safety of users or the public

4.3 In Case of Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your consent to do so. This includes:

When you authorize us to share your information with other users or services

When you participate in promotional activities that require sharing information with third parties

4.5 Data Sharing with Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or are under common control with us.

5. How We Protect Your Information

5.1 Security Measures

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

Encryption: We use encryption to protect your data during transmission and storage.

Access Controls: We limit access to your personal information to authorized personnel only, based on their role and responsibilities.

Firewalls and Intrusion Detection Systems: We employ firewalls and intrusion detection systems to protect our systems from unauthorized access and cyber attacks.

5.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes:

Retaining information for as long as you maintain an account with us

Retaining information to comply with legal obligations, resolve disputes, and enforce our agreements When your information is no longer needed, we will securely delete or anonymize it.

5.3 Incident Response

In the event of a data breach or security incident, we have protocols in place to respond promptly. This includes:

Investigating the breach and assessing its impact

Notifying affected users and relevant authorities as required by law

Implementing measures to prevent future incidents

5.4 User Responsibilities

You also have a role in protecting your personal information. We recommend:

Using a strong, unique password for your account

Keeping your login credentials confidential

Updating your password regularly

5.5 International Data Transfers

As a global service, we may transfer your personal information to countries outside of your home country. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as:

Complying with applicable data protection laws

Using standard contractual clauses approved by relevant authorities

6. Data Retention

6.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The specific retention periods are determined based on the following criteria:

The length of time we have an ongoing relationship with you and provide our services to you

Whether there is a legal obligation to which we are subject (e.g., certain laws may require us to keep records of your transactions for a certain period before we can delete them)

Whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

6.2 Data Deletion

When we no longer need to retain your personal information, we will either delete it or anonymize it. Our data deletion procedures are designed to ensure that your information cannot be reconstructed or read.

6.3 Exceptions to Deletion

In some circumstances, we may be required to retain certain information even after you have deleted your account or requested deletion. These circumstances include:

To comply with legal obligations

To resolve disputes and enforce our agreements

For fraud and abuse prevention, safety enhancement, and protection against malicious, deceptive, fraudulent, or illegal activity

6.4 User Rights to Data Deletion

You have the right to request the deletion of your personal information at any time. To make such a request, please contact our customer support team:

Email: doucall@idous.app

7. Your Rights and Choices

7.1 Access and Update Your Information

You have the right to access and update your personal information. You can do this by:

Logging into your account and editing your profile information

Contacting our customer support team for assistance

7.2 Delete Your Information

You have the right to request the deletion of your personal information. You can request this by:

Deleting your account within the app Settings by yourself.

Contacting our customer support team with your deletion request

We will process your request and delete your information, except for data we are required to retain for legal or operational purposes

7.3 Opt-Out of Marketing Communications

You have the right to opt-out of receiving marketing communications from us. You can do this by:

Following the unsubscribe instructions included in our marketing content

Updating your communication preferences in your account settings

Contacting our customer support team to opt-out

7.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You can request this by:

Contacting our customer support team with your data portability request

We will provide you with a copy of your information in accordance with applicable data protection laws

7.5 Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as:

If you contest the accuracy of the information

If the processing is unlawful, but you oppose the deletion of the information

If we no longer need the information, but you need it for legal claims You can request this by contacting our customer support team.

7.6 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You can do this by:

Updating your preferences in your account settings

Contacting our customer support team

7.7 Complaints

If you believe that we have violated your privacy rights, you have the right to file a complaint with the relevant data protection authority. We encourage you to contact us first so that we can address your concerns directly.

8. International Data Transfers

8.1 Global Operations

As a global service, your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

8.2 Data Transfer Mechanisms

When we transfer your personal information to other countries, we ensure that appropriate safeguards are in place to protect your data. These safeguards include:

Ensuring the recipient country has been deemed to provide an adequate level of protection for personal data by the relevant authorities

Implementing standard contractual clauses or other approved transfer mechanisms to provide adequate protection for your information

8.3 Cross-Border Data Transfers

For users within the European Economic Area (EEA) or other regions with laws governing data collection and use, we ensure that transfers of personal information to countries outside these regions are subject to adequate safeguards as required by applicable data protection laws.

9. Children's Privacy

9.1 Age Restrictions

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records promptly.

9.2 Parental Consent

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us. We will work to delete the information and terminate the child's account if necessary.

9.3 Educational Use

For users in jurisdictions that allow the use of our services by children under 13 with parental consent or for educational purposes, we ensure that:

Parents or guardians provide verifiable consent before we collect any personal information

We only collect the information necessary for the child to participate in the service

Parents or guardians have the right to review and request the deletion of their child's information

9.4 Teen Users

For teens aged 13 to 18, we encourage parents and guardians to instruct their children to never give out personal information when online without parental consent. We recommend that parents and guardians monitor their children's online activities to ensure their safety.

10. Changes to This Privacy Policy

10.1 Updates to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will:

Post the updated Privacy Policy on our website and within the app

Update the "Last Updated" date at the bottom of the Privacy Policy

10.2 Notification of Changes

If we make material changes to this Privacy Policy, we will notify you through:

A prominent notice on our website and within the app

An email notification sent to the email address associated with your account (if applicable)

10.3 Review of Changes

We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10.4 Your Rights Regarding Changes

If you do not agree with the changes to the Privacy Policy, you have the right to:

Stop using our services

Request the deletion of your account and personal information as outlined in Section 6

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us. We are here to help and will respond to your inquiries promptly.

Email: doucall@idous.app